12th – 14th March 2018
Hilton Glasgow

CCW Europe isn't just another conference...

LARGEST: Europe’s flagship representation of the world’s largest customer contact event series;

LONGEST: 19 years providing insights for global customer contact community;

SENIORITY: Europe’s ONLY large leadership summit for customer contact strategists;

PRACTICAL: A true PEER-LED benchmarking event housing 60+ practitioner speakers, jam packed with best practices to help you shape your strategies and culture;

DISRUPTIVE: Learn from the most experienced and the most innovative: A well balanced speaker faculty from both big brands and disruptors;

PERSONALISED: story telling in stead of theories: Unlock the key to better customer experience through powerful and personalised stories;

COMPREHENSIVE: The most comprehensive agenda dissecting specific customer contact challenges into the 8 key industries;

UNFORGETTABLE: An unforgettable platform you simply won’t find anywhere else!

Who attends CCW?

Chief Customer Officer, Chief Operating Officer, Chief Experience Officer, Chief Digital Officer Heads/VPs/Directors/Managers of:

  • Customer Contact
  • Contact Centre/Call Centre
  • Customer Experience
  • Customer Engagement
  • Customer Operations
  • Customer Service
  • Customer Success
  • Customer Innovation & Technology
  • Customer Support/Care
  • Contact Centre Sales
  • Customer Experience Technology
  • Service Design
  • Service Delivery
  • Omni Channel Strategy
  • Digital Customer Service