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20th - 22nd March, 2017
Novotel London West, London, United Kingdom

WHY ATTENDING CCW EUROPE IS CRITICAL TO YOUR SUCCESS

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Top Notch Curated Content

The CCW Europe team has over 30 years of event production experience combined. We spend all year researching global and regional trends in service delivery to bring you an event focused on how to stay ahead.

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Purposeful Networking

We recognize the importance of connecting with like-minded peers. See the agenda for networking opportunities based on challenges, job role, and industry. Plus, over 60% of our audience are corporate practitioners…. More than double the industry standard – a true peer-to-peer event.

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A Personalised Experience

We allow you to build your most personalised event experience. Choose from interactive roundtables, customer success stories, discussion rich critical conversations. We know that topic, speaker and format all matter.

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Discover the Technology You Need to Succeed.

One of the most enjoyed aspects of CCW is the expo hall. It is filled with the best solutions providers looking to improve your bottom-line. Our vendor partners cover virtually every category including CRM, data

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Fun for One and All

Whether you are attending in a large group, on your own, for the first time or back again, we want you to feel at home. From our friendly customer service to our mobile app to our drinks receptions, this event promotes a fun and comfortable environment.

Today customers expect service on their own terms – whenever they need, in whatever digital channel they want. When these needs are unmet, there can be increasing customer churn, escalating operating costs and decreasing shareholder value.

Yet when the customer experience is effectively delivered through the contact centre, benefits can include higher customer and employee satisfaction, increased revenue and efficient operating cost structures. This growing expectation profoundly changes the role of customer service and the responsibility you have in leading your organisation’s success.

CORE THEMES AT CCW INCLUDE:

  • The leadership edge which is practical, actionable
  • Next generation customer experience through the Contact Centre
  • Connecting the bridge between service and the organization
  • Customer centricity and the bottom line
  • Process management for efficiency optimization
  • The IT side of Contact Centres
  • Data-driven customer care
  • Workforce optimization
  • Service automation

WHO ATTENDS CCW?

  • Heads/Directors/Managers of:
  • Contact Centre
  • Customer Care
  • Customer Experience
  • Customer Engagement
  • Customer Operations
  • Customer Service
  • Cusomter Success
  • Innovation & Technology
  • Customer Support
  • Contact Centre Sales
  • Customer Experience Technology
  • Service Delivery

MORE THAN JUST AN EXPO HALL

At CCW, getting it right in our exhibition hall is just as important as getting it right in our conference Our exhibition experience goes beyond vendors exhibiting. The atmosphere is exhilarating. Prizes, raffles, book signings and executive lounges create an atmosphere of fun. This year we’re raising the bar and adding more content in the hall to keep the learning experience