19th – 21st March 2018


This panel of experts is involved in all aspects of the event production - from shaping the event themes, to developing our influencer marketing model, and advising us on the leading solution providers in this space.

All to ensure CCW Europe is created for the contact centre and customer service community, by the community!

"I decided to join so I can network with people outside of my industry, but who share similar issues. We can easily get too introspective in our roles and not realise that many companies and sectors face similar problems and opportunities and that solutions have often been found"
Mark Pavlides, Head of EMEA Contact Centre Delivery, AIG

"I’m really looking forward to gaining insight and shared learning from peers who are embarking on the ‘omni-channel’ adventure that we are currently facing as Contact Centre Leaders. How are we approaching the conflicting requirements of providing multiple channels to our customers and improving customer experience whilst focusing on improving internal efficiencies"
Simon Shaw, Head of Customer Contact Strategy, Eurostar International

"I see CCW Europe as an opportunity to get involved in shaping the content and the context of the future. It also provides a great opportunity to exchange views with others on the complete range of topics that are causing us to think about the future of service, irrespective of what industry or sector we are working in"
Liam Mulholland, Director of Customer Service, Northern Ireland Water

"I’m encouraged by the collaborative approach CCW are taking to putting on an event which tackles some of the real issues in the industry and takes the perspective from different stakeholder groups, like agents. I’m sure that CCW will be adding value to the European customer contact community by focusing on the issues specific to key sectors and elevating best practice engagement across the board"
Nerys Corfield, Director, Injection Consulting