Tracy KellawayHead of Contact Centre
Tracy Kellaway has 25 years experience in contact centres and customer services, across the Financial Services, Utilities and Retail sectors. Currently heading up the transformation of Estee Lauder Companies Contact Centres in the UK and EMEA, Tracy is focused on delivering the promise of the company’s multiple prestige beauty brands such as M.A.C, Bobbi Brown, Jo Malone and La Mer. Tracy lives in Hampshire with her husband and two children.
11:10 AM IDG F -Your employees deliver your brand promises to the customers. Are you delivering the promise to them?
- Do you invest the same in understanding your employees as understanding your customers?
- Innovative ways to engage your employees