Customer Contact Week Europe 2019
Speaker Information:

Raymond Loehr


Director Operations and Strategy
Vodafone


11:10 AM IDG E - commercialising your service function:Driving sales and revenue through customer service

  • A cultural shift from cost centre to a profit centre: Embedding the sales DNA
  • Why are customer service best positioned for commercialisation and sales?
  • Developing the right skills through training and coaching programmes 
  • What can you achieve in 12-18 months: Sharing sucess stories


Check out the incredible speaker line-up to see who will be joining Raymond.

Download The Latest Agenda