Raymond LoehrDirector Operations and Strategy
Outstanding commercial leader. Listens, acts and inspires. Served at Vodafone, Unilever, Liberty Global and KPN. Netherlands, Germany and Switzerland. Passion for designing and delivering great commercial programs that ‘touch’ customers in Digital and Customer Service. Skilled with advanced analytics, cares about people.
11:10 AM IDG E - commercialising your service function:Driving sales and revenue through customer service
- A cultural shift from cost centre to a profit centre: Embedding the sales DNA
- Why are customer service best positioned for commercialisation and sales?
- Developing the right skills through training and coaching programmes
- What can you achieve in 12-18 months: Sharing sucess stories