Chief Operating Officer
Bought by Many
Customer centricity is more than offering good service. Customer-centric companies are disruptors who build their businesses completely around their customers and design their services with customers at the heart of operations. Yet there are tools and methodologies you can apply to develop your customer-centric enterprise and this keynote session will show you how:
- Re-imaging and recreating your business and processes with customers at the centre: An “outside-in’ approach
- Breaking down functional silos to increase customer information sharing
- Aligning your business culture with customer centric goals
- Being customer centric in the digital age: What are the key challenges?