12th – 15th March 2018
The Hilton Glasgow, UK

Nick Muir

Head of Analytics
RBS


11:45 AM From IVR to Chatbots: Developing analytical competence for next generation customer service

  • Maximising customer experience impact with incorporating analytics with Customer Journey Management (CJM)
  • What do the conversations tell us and how can we make meaningful business decisions based on them 
  • Leveraging data analytics to better structure and configure IVR for complex banking services 


Check out the incredible speaker line-up to see who will be joining Nick.

Download The Latest Agenda