Nathan TurnerCustomer Service Manager
3:10 PM CASE STUDY: A non- traditional customer contact approach to best service the young and funky
This unique case study will demonstrate the new ways to interact with the most unique type of customers – online game players!
- Going beyond conversational commerce: engage with game players through WhatsApp, snapchat and videos at any moment, from anywhere
- An integrated approach to guarantee a connected customer experience through email to webchat to social channels
- How to set your KPIs in the conversational customer contact environment
- What type of agents do you need and how to keep them engaged: Introducing the Lord of the team!
- Making social working for you: turning your fans as your brand evangelist