Customer Contact Week Europe 2019
Speaker Information:

Nathan Turner


Customer Service Manager
Jagex


3:10 PM CASE STUDY: A non- traditional customer contact approach to best service the young and funky

This unique case study will demonstrate the new ways to interact with the most unique type of customers – online game players! 
  • Going beyond conversational commerce: engage with game players through WhatsApp, snapchat and videos at any moment, from anywhere
  • An integrated approach to guarantee a connected customer experience through email to webchat to social channels
  • How to set your KPIs in the conversational customer contact environment 
  • What type of agents do you need and how to keep them engaged: Introducing the Lord of the team! 
  • Making social working for you: turning your fans as your brand evangelist



Check out the incredible speaker line-up to see who will be joining Nathan.

Download The Latest Agenda