Customer Contact Week Europe 2019

Martin Sassenfeld


Director Product Development Customer Services
Lufthansa Group Airlines


9:00 AM Keynote: AI & Chatbot Deployment to improve customer experience: Key Initiatives from Lufthansa

  • What’s the business case of AI in customer service and the bottom line impact?
  • Chatbot deployment: Identifying the key functions and services to be included at different stages to meet the customer needs 
  • Gaining deeper customer insights through AI assisted VOC programme
  • A forward-thinking global call centre technology integration to empower customer service 



Check out the incredible speaker line-up to see who will be joining Martin.

Download The Latest Agenda