Director Product Development Customer Services
Lufthansa Group Airlines
9:00 AM Keynote: AI & Chatbot Deployment to improve customer experience: Key Initiatives from Lufthansa
- What’s the business case of AI in customer service and the bottom line impact?
- Chatbot deployment: Identifying the key functions and services to be included at different stages to meet the customer needs
- Gaining deeper customer insights through AI assisted VOC programme
- A forward-thinking global call centre technology integration to empower customer service