Customer Contact Week Europe 2019
Speaker Information:

Leo Ooms


Director Customer Services
TUI Benelux


4:30 PM CASE STUDY: Bringing customer service to the next level through the SIX point based customer contact strategy

  • How is the virtual contact centre concept  (that includes retail staff as part of the contact centre) delivering economic gains for TUI Benelux 
  • Agile, omni-channel service: be there for the customer ‘Anytime, Anywhere, Anyway’
  • Contact centre as a value centre: delivering sales & service at the most efficient cost
  • Generating 360 degree customer view to fully understand their needs 
  • Inspire highly engaged, competent and multi-channel employees and agents 
  • Enabling customer self-service through technology


Check out the incredible speaker line-up to see who will be joining Leo.

Download The Latest Agenda