Customer Contact Week Europe 2019

Jason Roberts


Head of Contact Centre Operations
Dixons Carphone


2:00 PM Redefining the colleague role in a post digital world

As digital transformation prevails and mundane tasks move to robots, the role of colleagues is being redefined. This session will take a deep look into the profound impact digital transformation has on our people and colleague engagement: 
Restructure the organisation to embrace and enable digital transformation
  • The rise of super agents in the post digital age
  • Review and deploy new metrics to support a digital organisation
  • A new kind of leadership in a digital workforce 



Check out the incredible speaker line-up to see who will be joining Jason.

Download The Latest Agenda