Head of Contact Centre Operations Management
2:30 PM Case study: What makes Danske Bank different: Balancing self-service with a human touch to create all contact, all connection seamless customer experience
- Delivering connected omni-channel customer experience despite complexity and change
- There’s an app for that: Raising self-service and lowering customer efforts through mobile apps
- Creating different touchpoints for digital conservative and digital savvy customers: A Nordic perspective
- The slow move into chatbot: Are we ready yet?