Customer Contact Week Europe 2019

Colby Parrott


Senior Program Manager
SurveyMonkey


3:10 PM CASE STUDY: Customer operations enablement and engagement:A true people play

Enablement provides a strategic, proactive, and hands-on learning approach in both sales and service functions. SurveyMonkey is tapping into the strategy to create an enablement and engagement program bespoke to Customer Operations. The goal is to provide systems and tools, programmes, and a clear career path for the Customer operations team. Topics discussed in this session include: 
  • SurveyMonkey’s success story in how to create a scalable, global support strategy
  • How the enablement and engagement team is set up to deliver customer value through an empowered customer operations team
  • How our Customer Operations team is driving value through personalised, effortless, and speedy service 



Check out the incredible speaker line-up to see who will be joining Colby.

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