Customer Contact Week Europe 2019

Claudia Belardo


Director, International Customer Experience
SAP Concur


11:10 AM IDG H - knowledge managment for fast track success

  • Organisations who leverage their KB to go beyond ‘FAQS’ are succeed in delivering support in a more agile way,
  • How does a good KM strategy make self-service successful and reduce customer effort by connecting the right person to the right content in the fastest possible time
  • Why will changing the way that a KB is managed remould a support organisation from a funnel to swarming model?
 


Check out the incredible speaker line-up to see who will be joining Claudia .

Download The Latest Agenda