12th – 15th March 2018
The Hilton Glasgow, UK

Caroline Black

Head of Customer Strategy & Experience
Business Stream
Caroline is currently Head of Customer Strategy & Experience at Business Stream, one of the UK’s leading B2B water providers. Her background is in Customer Experience Transformation and Customer Strategy working across various industries including Financial Services, Communications and Utilities. Caroline is a passionate and experienced SME who helps businesses to deliver a clear, effective and future proof approach to customer experience and customer service.



Check out the incredible speaker line-up to see who will be joining Caroline.

Download The Latest Agenda