Customer Contact Week Europe 2019

Bridie Holowkiewicz


Head of Customer Relations Contact Centre
TransPennine Express


3:30 PM Closing Think Tank Session Panel Discussion: The golden triangle to future proof your contact centres: Outsourcing relationship, technology advancement, talent engagement

  • Developing and maintaining a collaborative relationship with your outsourcedcontact centres 
  • How are Robotics and AI shifting the outsourcing model in contact centre space 
  • How to manage the next generation of workforce: Identifying, retaining and engage talent 


Check out the incredible speaker line-up to see who will be joining Bridie.

Download The Latest Agenda