Anthony is a highly accomplished and versatile Customer Experience Manager with a consistent record of achievements including; designing and driving key initiatives impacting customer satisfaction, brand awareness, and profitability; identifying opportunities and translating strategic objectives into operational delivery.
During his career he has demonstrated robust commercial judgement and strong analytical and problem-solving skills, ensured quality, compliance and performance objectives are met and exceeded and established outstanding customer engagement and satisfaction to achieve long-term business requirements.
In his current role as customer experience manager for Allied Vehicles Group he has financial accountability for three departments with an annual turnover of £2.5m per annum, with overall responsibility for customer interactions; reporting and managing customer experience, complaints, and customer satisfaction results. He also manages and directs customer service managers across all business areas driving a ‘customer-first’ culture, translating the business strategical direction into operational strategy.
He also has implemented a customer support call centre team responsible for improving customer service interactions, managed a Customer Satisfaction campaign which delivers a 45% participation average from customer interactions in all business areas.