Customer Contact Week Europe 2019
Speaker Information:

Annamaria Toth


Sales and Customer Service Manager
Telekom Austria Group


5:05 PM Gamification to engage teams and drive performance:Improving results by 300% within weeks

Telecom Austria is a leading telecom provider operating across 7 Central & Eastern European countries. Annamaria and her team are tasked with implementing projects and initiatives to drive service and sales performance, across countries and teams that are culturally very different. This case study will demonstrate how they have achieved significant improvements through having fun together:
  • Introducing the gamification approach:  How to unite your teams and drive huge business results differently
  • Develop and design fun driven gamified competitions that are aligned with KPIs
  • How to implement gamification quickly and effectively to drive results 
  • Scaling up the efforts: How do you keeping up the momentum


Check out the incredible speaker line-up to see who will be joining Annamaria .

Download The Latest Agenda