Andrea AyresSenior Manager, Automated Services
Lloyds Bank (UK)
3:10 PM Contact Centre Security: Challenge, lessons and best practices in voice biometrics implementation
This case study will bring you the latest implementation challenges and tips in voice biometrics with a practical aspect.
- Are voice biometrics the future of contact centre security?
- Implementing voice biometrics for improved customer experience
- What are the hurdles in future development of voice biometrics and how to avoid them