Customer Contact Week Europe 2019
Speaker Information:

Andrea Ayres


Senior Manager, Automated Services
Lloyds Bank (UK)


3:10 PM Contact Centre Security: Challenge, lessons and best practices in voice biometrics implementation

This case study will bring you the latest implementation challenges and tips in voice biometrics with a practical aspect. 
  • Are voice biometrics the future of contact centre security?
  • Implementing voice biometrics for improved customer experience 
  • What are the hurdles in future development of voice biometrics and how to avoid them 


Check out the incredible speaker line-up to see who will be joining Andrea.

Download The Latest Agenda