12th – 14th March 2018
Hilton Glasgow

Meet the Speakers

Early confirmed 2018 speakers:


Onno Hoffman
Onno Hoffman
Vice President, New Products & Services
Deutsche Telekom
Oke  Eleazu
Oke Eleazu
Chief Operating Officer
Bought by Many
Mark  McEwen
Mark McEwen
General Manager Customer Services
Scottish Water
Helen  Gillett
Helen Gillett
Managing Director
Affinity for Business
James  Leech
James Leech
Head of Digital Contact, Technology and Innovation
Argos
Tracy Kellaway
Tracy Kellaway
Head of Contact Centre
Estee Lauder
Ross Jackson
Ross Jackson
Vice President, Customer Transformation & Innovation
Mimecast
David Neale
David Neale
Director of Customer Services
extraenergy
Jann  Hoffmann
Jann Hoffmann
Head of Contact Centre Operations Management
Danske Bank
Yuva Dvir
Yuva Dvir
Global Online Partnerships
Google Cloud
Marion  McDonald
Marion McDonald
Former SVP, Global Head of Operational Services, Global Contact Centres
AIG
Dan Moross
Dan Moross
Director of Customer Experience
moo.com
Nathan Turner
Nathan Turner
Customer Service Manager
Jagex
Keith Bohanna
Keith Bohanna
Head of Digital CX
Bank of Ireland
Richard George
Richard George
Head of Customer Self Service
Thomson Reuters
Philip Purdy
Philip Purdy
Customer Services Director Europe
Travelzoo
James  Dodkins
James Dodkins
Principal Consultant
BP Group
Caroline  Collins
Caroline Collins
Senior Consultant
EIG
Ahmed  Furkan Gul
Ahmed Furkan Gul
Digital Business Development Manager
Turk Telekom
David  Attwater
David Attwater
Senior Scientist
EIG
Claudia  Belardo
Claudia Belardo
Director, International Customer Experience
Concur, An SAP Company