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20th - 22nd March, 2017
Novotel London West, London, United Kingdom

Meet the Speakers

Confirmed Speakers:


Ronny Haime
Ronny Haime
Senior Director, Global Customer Operations
Groupon
Robert O’Malley
Robert O’Malley
Head of Call Centres and F2F Service Delivery
Money Advice Service
Simon Shaw
Simon Shaw
Head of Customer Contact Strategy
Eurostar
Liam Mulholland
Liam Mulholland
Director of Customer Services
Northern Ireland Water
Petra Mengelt
Petra Mengelt
Director, Customer Experience
Euroloan
Mark Pavlides
Mark Pavlides
Director of Customer Service, interim
William Hill
Jo Causon
Jo Causon
CEO
Institute of Customer Services
Chris Rainsforth
Chris Rainsforth
Senior Customer Contact Specialist
The Forum
Heike Posset
Heike Posset
Director Customer Service
Audible GmbH
Sascha Urban
Sascha Urban
Head, EU Customer Service Performance Controlling
Audible GmbH
Dr Nicola Millard
Dr Nicola Millard
Head of Customer Insight & Futures
BT
Adam Quesne
Adam Quesne
Head of Customer Contact
Leeds City Council
Asif Mukhtar
Asif Mukhtar
Head of Sales & Service – Outsourcing
Shop Direct
Oke  Eleazu
Oke Eleazu
Chief Operating Officer
Bought by Many
Toby Wickenden
Toby Wickenden
Head of Customer Contact Advisory, Enterprise Services
Vodafone UK
Ian Gibson
Ian Gibson
Customer Service Director and Director of Shared Services
Ingeus
Simon Separghan
Simon Separghan
MD, Global Contact Centres & Digital Channels
Barclays
Ed  Creasey
Ed Creasey
Consulting Director EMEA
NICE
Ross Jackson
Ross Jackson
Vice President, Customer Transformation & Innovation
Mimecast
Michelle Clarke
Michelle Clarke
Department Manager, Reservations
Enterprise Rent-a-Car
Joseph Gordon
Joseph Gordon
Head of Contact Centres
HSBC Bank Plc
Manu   Yegnaraman
Manu Yegnaraman
Vice-President, Strategic Business Development
Servion
Nerys Corfield
Nerys Corfield
Director
Injection Consulting
Michael Gray
Michael Gray
Chief Marketing Officer
The UK Contact Centre Forum
Steve  Messenbird
Steve Messenbird
Global Call Centre Director
Merlin Entertainments
Gero Niemeyer
Gero Niemeyer
Managing Director of Customer Service
Deutsche Telekom
Dan Moross
Dan Moross
Director of Customer Experience
moo.com
Karen Lim
Karen Lim
General Manager, Support Experience & CSS Strategy
Microsoft
Tony Granite
Tony Granite
Head of Operations - Customer Sales & Service Centres
Marks and Spencer
Dominik  Bauersch
Dominik Bauersch
SVP Customer Service
Deutsche Telekom Kundenservice GmbH
Prashant Parekh
Prashant Parekh
General Manager of Contact Centres
TUI Group
Dawn Cox
Dawn Cox
Customer Service & Contact Centres Director
Staples Europe
Carsten Biel
Carsten Biel
Vice President, Customer Interactions
airberlin
Anne Marie Forsyth
Anne Marie Forsyth
Chief Executive Officer
CCA
Gurpreet Gujral
Gurpreet Gujral
Director of Contact Centres
Three UK
David Atherton
David Atherton
Director of Customer Experience
ao.com
James Leech
James Leech
Service Lead, Argos Contact Centres and Customer Services
Argos
Olivier Mourrieras
Olivier Mourrieras
Head of Customer Experience Centre of Competence, Vice President
E.ON
Philip Purdy
Philip Purdy
Customer Services Director Europe
Travelzoo
Ryanne Van Der Eijk
Ryanne Van Der Eijk
Senior Vice President, Customer Experience
KLM
Matthew Jones
Matthew Jones
Vice President, Customer Engagement, Life Capital
Swiss Re
Keith Bohanna
Keith Bohanna
Head of Digital CX
Bank of Ireland
Jessica Fleet-Chapman
Jessica Fleet-Chapman
Operations Manager
Nationwide
Simon Tyler
Simon Tyler
Head of Customer Contact Strategy
Eurostar
Stephen Ingeldew
Stephen Ingeldew
Former Managing Director, Marketing & Customer
Standard Life
Shamas Aziz
Shamas Aziz
Global Customer Service Operations Leader
Rob Wilson
Rob Wilson
Customer Experience Transformation Director
Aviva France
Vinay Parmar
Vinay Parmar
Customer & Digital Experience Director
National Express
Sarah Woodward
Sarah Woodward
Head of Customer Contact Centre
Fossil Group UK
Shamas Aziz
Shamas Aziz
Global Customer Service Operations Leader
Olga Quiros
Olga Quiros
Director, Lodging Support Services GSO
Expedia
Sally Earnshaw
Sally Earnshaw
Managing Director
Blue Sky Performance Improvement
Adam Gould
Adam Gould
Head of Customer Contact
BPHA
Joe Gagnon
Joe Gagnon
SVP, General Manager Cloud Solutions, Chief Customer Strategy Officer
Aspect Software