12th – 15th March 2018
The Hilton Glasgow, UK

Meet the Speakers

2018 speakers:


Onno Hoffman
Onno Hoffman
Vice President, New Products & Services
Deutsche Telekom
Helen  Gillett
Helen Gillett
Managing Director
Affinity for Business
Mark  McEwen
Mark McEwen
General Manager Customer Services
Scottish Water
Oke  Eleazu
Oke Eleazu
Chief Operating Officer
Bought by Many
James  Leech
James Leech
Head of Digital, Technology & Change
Sainsbury’s Retail, Sainsbury’s Argos & Habitat Customer Management Centres
Tracy Kellaway
Tracy Kellaway
Head of Contact Centre
Estee Lauder
Ross Jackson
Ross Jackson
Vice President, Customer Transformation & Innovation
Mimecast
David Neale
David Neale
Director of Customer Services
extraenergy
Jann  Hoffmann
Jann Hoffmann
Head of Contact Centre Operations Management
Danske Bank
Yuval Dvir
Yuval Dvir
Global Online Partnerships
Google Cloud
Marion  McDonald
Marion McDonald
Former SVP, Global Head of Operational Services, Global Contact Centres
AIG
Dan Moross
Dan Moross
Director of Customer Experience
moo.com
Nathan Turner
Nathan Turner
Customer Service Manager
Jagex
Philip Purdy
Philip Purdy
Customer Services Director Europe
Travelzoo
James  Dodkins
James Dodkins
Principal Consultant
BP Group
Caroline  Collins
Caroline Collins
Senior Consultant
EIG
Ahmed  Furkan Gul
Ahmed Furkan Gul
Digital Business Development Manager
Turk Telekom
David  Attwater
David Attwater
Senior Scientist
EIG
Claudia  Belardo
Claudia Belardo
Director, International Customer Experience
Concur, An SAP Company
Colby Parrott
Colby Parrott
Senior Program Manager
SurveyMonkey
Jane McCall
Jane McCall
Executive Transformation & Change Director
The Co-operative Group
Jason Roberts
Jason Roberts
Head of Contact Centre Operations
Dixons Carphone
Einar Michaelson
Einar Michaelson
Process Analyst & RPA Specialist
Santander Bank
Eoin Power
Eoin Power
Consumer Planning Director
BT
Jo Mayes
Jo Mayes
Customer Operations Director
Business Stream
Leo Ooms
Leo Ooms
Director Customer Services
TUI Benelux
Hui Wu-Curtis
Hui Wu-Curtis
Senior Director, Global Customer Care Strategy
Choice Hotels International
Alan Riley
Alan Riley
Customer Services Director
Chiltern Railways
Annamaria  Toth
Annamaria Toth
Sales and Customer Service Manager
Telekom Austria Group
Ian Channing
Ian Channing
VP Customer Service, Head of Global System Operations & Field Service
Swisslog
Bridie Holowkiewicz
Bridie Holowkiewicz
Head of Customer Relations Contact Centre
TransPennine Express
James Rolfe
James Rolfe
Director of finance, resources & customer services
Enfield London Borough Council
Claire Carroll
Claire Carroll
Head of Member and Customer Services
The Co-operative Group
Jan Smets
Jan Smets
Director Retail and Customer Care
bpost
Andrea Ayres
Andrea Ayres
Senior Manager, Automated Services
Lloyds Bank (UK)
Aoife  Burke
Aoife Burke
Head of Customer Contact Enablement
AIB
Martijn Franssen
Martijn Franssen
Director Digital Customer Service
KPN
Elizabeta  Griovska
Elizabeta Griovska
Global Customer Service Transformation Manager
Diego
Nick Muir
Nick Muir
Head of Analytics
RBS
Richard  George
Richard George
Head of Customer Self Service
Thomson Reuters
Pether Jonsson
Pether Jonsson
Group Vice President, Head of Customer Experience
ABB
Guy Kirkwood
Guy Kirkwood
Chief Evangelist
UiPath
Raymond Loehr
Raymond Loehr
Director Operations and Strategy
Vodafone
Caroline Black
Caroline Black
Head of Customer Strategy & Experience
Business Stream
Ina Sandvik Nilsen
Ina Sandvik Nilsen
Process Improvement
Santander Consumer Bank AS
Alex Walton
Alex Walton
Vice President Europe
Arise Virtual Solutions
Scott Barker
Scott Barker
Head of Customer Care
Missguided
John Heald
John Heald
Global Vice President Solution and Strategy
SAP Hybris Service
Dirk Moreno
Dirk Moreno
Vice President Customer Experience
GetYourGuide
Greg  Reed
Greg Reed
CEO
HomeServe Membership
Martin Sassenfeld
Martin Sassenfeld
Director Product Development Customer Services
Lufthansa Group Airlines
Erik Mosch
Erik Mosch
Senior Director Product Management Passenger Services
Lufthansa Group Airlines
Anthony Simpson
Anthony Simpson
Customer Experience Manager
Allied Vehicles