Sponsorship Information

HOW BT, TRAVELZOO AND AIRBERLIN ARE DEFINING TOMORROW'S CUSTOMER CONTACT CENTRE

HOW BT, TRAVELZOO AND AIRBERLIN ARE DEFINING TOMORROW'S CUSTOMER CONTACT CENTRE

In this report we speak to Nicola Millard, Customer Insights & Futurology at BT, Philip Purdy, Customer and Client Services Manager at Travelzoo and Carsten Biel, Vice President Customer Interaction at airberlin. We analyse the main technological developments affecting the industry and why email and telephone calls are likely to be integral to the customer contact centre for the foreseeable future.
Customer Contact Week Europe - 2017 Attendee List

Customer Contact Week Europe - 2017 Attendee List

CCW Europe is the European flagship of the largest global CCW event series; a truly peer-led summit with invaluable networking, attracting over 190 customer contact leaders earlier this year; take a look at who attends by dowloading the attendee list from 2017.

We have limited availability for involvement, so if you are interested in finding out how to get involved please contact Iliana Damoutzidou on: +44 (0) 207 368 9300 or sponsorship@iqpc.co.uk

2017 Post Show Report: Sponsorship

2017 Post Show Report: Sponsorship

From Vegas to London: The legendary Customer Contact Show made its long awaited debut in March 2017. 

Over 160 customer experience and customer contact heads presented cutting edge case studies, hosted inspirational discussions as well as sharing plenty of practical tips to shape the future of customer contact!

Read the post-show report to dsicover the top speakers and sessions from CCW 2017. 

Customer Contact Week is back and promises to bigger than ever before! We have limited availability for involvement, so if you are interested in finding out how to get involved please contact Iliana Damoutzidou on: +44 (0) 207 368 9300 or sponsorship@iqpc.co.uk

 

Contact Centre Week Europe 2018 Event Guide [Sponsorship]

Contact Centre Week Europe 2018 Event Guide [Sponsorship]

Customer Contact Week Europe is a platform that will put you in front of senior contact centre leaders - the 2017 event attracted over 190 attendees from 103 companies and 22 countries. As part of the largest global CCW event series, which has been running for 18 years, connecting customer care, CX, and contact center leaders across the globe, the team behind CCW Europe leverages the demand for insight from their CX Network and CCW Digital communities, which have a combined memberships of 169,000+, to drive attendance to the event.

Access full details of the event in the brochure, or to arrange a call with Iliana Damoutzidou email sponsorship@iqpc.co.uk or call +44 207 368 9300.