The CCW Europe Agenda

2017 is set to be the tipping point when digital channels are overtaking phone channels. Although multi channel is not a new strategy, the reality is that most companies have yet todevelop true omni-channel capabilities to provide a seamlessly connected customer journey.

On the other hand, the rise of AI and Robotics are providing ground-breaking opportunities for leading companies to develop intelligent self-service tools to entice new generation customers while slashing operational costs.

We invite you to join CCW Europe where key elements of digital, customer and contact centre come together to form the future of contact centre. 250 Chief Customer Officers and heads of contact centres will share innovations and best practices on multi-channel development, customer journey, employee engagement through our various formats including master classes, plenary and track sessions, interactive discussion groups, and many more!

Download the CCW Europe agenda to find out about the event most recommended by customer service professionals making its long awaited debut in Europe.

Just Some of the Companies Attending CCW Europe

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