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Why CCW Europe?

After a decade of being the USA’s leading customer service event, CCW came to London and Europe for the first time in 2017

CCW Europe 2017 Speakers Included

 

Ronny Haime

Senior Director, Global Customer Operations
Groupon

 

Joseph Gordon

Head of Contact Centres
HSBC Bank Plc

 

Gurpreet Gujral

Director of Contact Centres
Three UK

 

Simon Separghan

MD, Global Contact Centres & Digital Channels
Barclays

 

Steve Messenbird

Global Call Centre Director
Merlin Entertainments

 

Tony Granite

Head of Operations - Customer Sales & Service Centres
Marks and Spencer

 

Nicola Millard

Head of Customer Insight & Futures
BT

 

Carsten Biel

Vice President, Customer Interactions
airberlin

 

James Leech

Service Lead, Argos Contact Centres and Customer Services
Argos

 

Ryanne Van Der Eijk

Senior Vice President, Customer Experience
KLM

 

Simon Tyler

Head of Customer Contact Strategy
Eurostar

 

Keith Bohanna

Head of Digital CX
Bank of Ireland

Core Themes

Interactive Sessions

Redefine customer centricity to bust the organisational silo

Real Situation Analysis

Multi-channel CX transformation and innovation

ISO Technical Committee

Workforce engagement and management

Reduce Costs and Improve Quality

Automation, Self-service and intelligent customer contact

Networking Opportunities

Setting your BPOs up for success

Interactive Sessions

The rise of the super-agent

Real Situation Analysis

Developing world class omni-channel capabilities

ISO Technical Committee

Data-driven customer insights

Reduce Costs and Improve Quality

Digital customer journey

Networking Opportunities

Process management for efficiency optimisation

Who attended CCW Europe 2017

KLM Royal dutch Airlines
Standard Life
Bank Of Ireland
M&S
Expedia
AXA
Philips
Argos
New Eurostar
Air Berlin
BT
SEB
Volvo
Scottish Power
Tesco
Microsoft
Volkswagen Cars
lidl

Extraordinary Testimonials

CCW Europe 2017 Show Report


From Vegas to London: The legendary Customer Contact Week made its long awaited European debut in March 2017. Over 160 customer experience and customer contact heads presented cutting edge case studies, hosted inspirational discussions as well as sharing plenty of practical tips to shape the future of customer contact!

CCW Event Partners

PLATINUM

GOLD

SILVER

Sponsors & Exhibitors
Media Partners