Why CCW Europe?
After a decade of being the USA’s leading customer service event, CCW has now come to London and Europe for the first time in 2017.
For the first time the European community will be able to experience Customer Contact Week, THE destination for customer care, service and experience professionals to learn, get inspired and make long last relationships. This means you will leave invigorated and prepared to make immediate improvements to your contact centre, and be armed with new contact you can call on.
CCW LAS VEGAS
The #1 customer care event in the world, offers participants education and information to help make crucial decisions on customer contact strategies.
Call Center Week is where customer engagement center technology vendors and seekers meet in a viable platform. A community that comes together each year for a week full of learning, networking, and fun!
Formed through the union of Call Center Week, the world’s largest and most influential customer service event, and Customer Management IQ, the world’s largest and most influential customer service online platform.
Call Center Week Digital with over 100,000 global members reigns as the most significant community, resource hub and advisory for call center and customer experience. professionals.
Redefine customer centricity to bust the organisational silo
Multi-channel CX transformation and innovation
Workforce engagement and management
Automation, Self-service and intelligent customer contact
Setting your BPOs up for success
The rise of the super-agent
Developing world class omni-channel capabilities
Data-driven customer insights
Digital customer journey
Process management for efficiency optimisation
Why attending CCW 2017 is Critical to Your Success
NextGen Customer Contact: Delivering a connected customer journey through digital and Omni channels
Today’s business environment continues to be disrupted, more often than ever, from new entrants who have built their business models completely around their customers - your last year’s customer strategy is simply not enough! Companies are now forced to disrupt their organisational silos and redefine customer centricity with data-driven insights to be able to compete!
2017 is set to be the tipping point when digital channels are overtaking phone channels. Although multi channel is not a new strategy, the reality is that most companies have yet to develop true omni-channel capabilities to provide a seamlessly connected customer journey.
On the other hand, the rise of AI and Robotics are providing ground-breaking opportunities for leading companies to develop intelligent self-service tools to entice new generation customers while slashing operational costs.
Is it any wonder that you need more tools and practical tips in your customer contact toolkit to deliver the change your organization and customers require? CCW Europe is where key elements of digital, customer journey and contact strategies come together to form the future of customer contact.
We invite you to join CCW Europe where key elements of digital, customer and contact centre come together to form the future of contact centre. 300 Chief Customer Officers and heads of contact centres will share innovations and best practices on multi-channel development, customer journey, employee engagement through our various formats including master classes, plenary and track sessions, interactive discussion groups, and many more!
Confirmed Speakers Include
Senior Director, Global Customer Operations
Head of Call Centres and F2F Service Delivery
Money Advice Service
Head of Customer Contact Strategy
Director of Customer Services
Northern Ireland Water
Director, Customer Experience
Head of Customer Contact, EMEA
Institute of Customer Services
Senior Customer Contact Specialist
Director Customer Service
Head, EU Customer Service Performance Controlling
Head of Customer Insight & Futures
Head of Customer Contact
Leeds City Council
Bringing the European customer contact community together – join us to benefit from
Interactive Streams & Sessions
Christopher Rainsforth from The Forum provides insight into data management and its role in customer contact
Nerys Corfield from Injection Consulting provides insight into the new technological developments in customer contact centers
What have attendees of CCW USA said?
"Call Center Week shows the future of the call center. The event has great classes and is very comprehensive"
"Good resource to stay current with trends and innovation. Great organization and speakers!"
"Like minded peers shared ideas and solutions. Others get the problems and issues you face daily."
“This is a place to get reenergized about customer service”
“The event was engaging. Like minded peers shared ideas and solutions. Others get the problems and issues you face daily.”
“Good resource to stay current with trends and innovation, Great organization and speakers!”
“Very interesting topics were discussed during the summit; it was like a look with a widely open eye to contact centre future.”
“Well organised with the perfect speakers and clear messages”