Why CCW Europe?
After a decade of being the USA’s leading customer service event, CCW came to London and Europe for the first time in 2017.
For the first time the European community experienced Customer Contact Week, THE destination for customer care, service and experience professionals to learn, get inspired and make long lasting relationships. The delegates left invigorated and prepared to make immediate improvements to their contact centre, and were armed with new contact to call on.
CCW LAS VEGAS
The #1 customer care event in the world, offers participants education and information to help make crucial decisions on customer contact strategies.
Call Center Week is where customer engagement center technology vendors and seekers meet in a viable platform. A community that comes together each year for a week full of learning, networking, and fun!
Formed through the union of Call Center Week, the world’s largest and most influential customer service event, and Customer Management IQ, the world’s largest and most influential customer service online platform.
Call Center Week Digital with over 100,000 global members reigns as the most significant community, resource hub and advisory for call center and customer experience. professionals.
Why your peers attended CCW Europe
"Lots of though provoking speeches and some good tech demos"Customer and Client Services Manager, Europe, Travelzoo Europe Ltd
"We are looking at moving our Customer Service provision up a notch and gaining insight from this event is invaluable in helping us be more customer centric"Contact Centre Team Manager, Oxford City Council
"It was very valuable to share ideas and brings me to a point where I can implement them when establishing our strategy within our Customer Care organization. It also helped me to understand our priorities"Customer Service Consultant, Lidl Stiftung & Co. KG
"An enjoyable and thought-provoking event with best practice shared. Interesting debates about shared challenges in this agile, quickly changing and digital landscape"Service Quality Manager – Transformation And Change, AA Home Services
"Great event - would want to attend again"Senior Consultant, EIG
"The content was very relevant, informative and a lot of the speakers had very effective presentation skills"Head of Architecture, NSC
"Very good insight into other industries coping with the fast moving pace of customer service"Customer Service Senior Supervisor, Cambridge University Press
"Great opportunity to network, learn from others, hear best practice and extract from it what is beneficial for our business"Customer Service & Contracts Manager, Bard
"It has given us the inspiration and motivation to move forward with our own plans"Customer Services Manager, Oxford City Council
"Fresh ideas, bench mark progress, genuine sharing of challenges, networking, forward thinking"Director Sales & Service, Wayfair Store Ltd.
"Able to network and gain new insights from the participants / speakers"Deputy Director, Office for Service Transformation, Singapore Health Services
"Exceeded expectations - great and diverse content"Director, Global Services & Support, Concur (Czech) s.r.o.
"Very inspiring"Director, FDM Travel A/S
Who attended CCW Europe 2017
Why attending CCW 2018 is Critical to Your Success
NextGen Customer Contact: Delivering a connected customer journey through digital and Omni channels
Today’s business environment continues to be disrupted, more often than ever, from new entrants who have built their business models completely around their customers - your last year’s customer strategy is simply not enough! Companies are now forced to disrupt their organisational silos and redefine customer centricity with data-driven insights to be able to compete!
2017 is set to be the tipping point when digital channels are overtaking phone channels. Although multi channel is not a new strategy, the reality is that most companies have yet to develop true omni-channel capabilities to provide a seamlessly connected customer journey.
On the other hand, the rise of AI and Robotics are providing ground-breaking opportunities for leading companies to develop intelligent self-service tools to entice new generation customers while slashing operational costs.
Is it any wonder that you need more tools and practical tips in your customer contact toolkit to deliver the change your organization and customers require? CCW Europe is where key elements of digital, customer journey and contact strategies come together to form the future of customer contact.
We invite you to join CCW Europe where key elements of digital, customer and contact centre come together to form the future of contact centre. 250 Chief Customer Officers and heads of contact centres will share innovations and best practices on multi-channel development, customer journey, employee engagement through our various formats including master classes, plenary and track sessions, interactive discussion groups, and many more!
Redefine customer centricity to bust the organisational silo
Multi-channel CX transformation and innovation
Workforce engagement and management
Automation, Self-service and intelligent customer contact
Setting your BPOs up for success
The rise of the super-agent
Developing world class omni-channel capabilities
Data-driven customer insights
Digital customer journey
Process management for efficiency optimisation
CCW Europe 2017 Speakers Included
Senior Director, Global Customer Operations
Head of Contact Centres
HSBC Bank Plc
Director of Contact Centres
MD, Global Contact Centres & Digital Channels
Global Call Centre Director
Head of Operations - Customer Sales & Service Centres
Marks and Spencer
Head of Customer Insight & Futures
Vice President, Customer Interactions
Service Lead, Argos Contact Centres and Customer Services
Ryanne Van Der Eijk
Senior Vice President, Customer Experience
Head of Customer Contact Strategy
Head of Digital CX
Bank of Ireland
CCW Europe 2017 Show Report
From Vegas to London: The legendary Customer Contact Week made its long awaited European debut in March 2017. Over 160 customer experience and customer contact heads presented cutting edge case studies, hosted inspirational discussions as well as sharing plenty of practical tips to shape the future of customer contact!